Appendix 1

Highways Service Performance Indicators - Year 1

	Reporting Period	Year 1 Result
Performance Area	SPI Description	YTD Performance
Quality Assurance	SPI 01 – Defects response within time	98.8%
	SPI 02 – Safety defect correction within time for Carriageway/Cycleway/Footway asset types	71.7%
	SPI 03 – Safety defects correction within time for other asset types	86.2%
	SPI 04 – Safety defects permanently repaired first time	91.3%
	SPI 05 – Winter Maintenance – Precautionary Treatments	100.0%
	SPI 06 – Defect free works	65.6%
	SPI 07 – Notified Defects	100.0%
	SPI 08 – Programme Delivery – Work Activities	76.8%
	SPI 09 – Final Accounts	90.5%
	SPI 10 – Permit regulations met on site	78.4%
Stakeholder Engagement	SPI 11 – Well planned permits	90.5%
	SPI 12 – Work Activities started on time	81.8%
	SPI 13 – Works communications	92.8%
	SPI 14 – Communications - Timely Response	93.6%
	SPI 15 – Third-party claims timely response
Promote Economic Growth	SPI 16 – Social Value Plan Commitments	99.8%
	SPI 17 – Local Spend	61.1%
	Nil Return
	SPI is Above or Equal to Target
	SPI is within 10% of Target
	SPI is below 10% of Target

Performance Level Target - Year 1	91.9%
Performance Level Achieved - Year 1	86.2%
Normalised Performance Level - Year 1	93.8%

Highways Key Performance Indicators

Outcomes	KPI No.	Name	Brief description
Quality Assurance	1	KPI 1	Combined SPI 1-10 performance within KPI 1
Effective Stakeholder Engagement	2	KPI 2	Combined SPI 11-15 performance within KPI 2
Promote Economic Growth	3	KPI 3	Combined SPI 16-17 performance within KPI 3
Promote Economic Growth	4	Supply chain strategy	Delivery of supply chain strategy
Carbon Neutrality	5	Carbon Reduction Plan	Delivery of annual Carbon Reduction Plan
Quality Assurance	6	Business Improvement	Contractors' performance against contractor's quality plan